Expert AX 2012 Support
Stop the upgrade bulling.
Microsoft ended support. Your vendor wants $500k for D365. We keep your AX 2012 stable, monitored, and running — on a flat monthly fee.
$0
to start — free baseline audit
8 days
3 tiers
AX 2012
Manufacturing
Distribution
Retail operations
Professional service
Food & beverage
The Current crisis
Your ERP still works.
Your vendor doesn't want it to.
Support has ended
Vendors push $500k migrations
AX talent is disappearing
Unmaintained systems decay
A defined service.
A flat fee.
No surprises.
01
Fixed monthly pricing
02
Defined scope in writing
03
Monthly proof of value
Service plans
Pick the level of coverage you need.
Bronze
Health
per month · single environment
- Weekly system health checks
- Monthly performance scorecard
- Single environment sync (PROD)
- Async support via Slack or email
- 4-hour response during business hours
Silver
Admin
per month · multi-environment
- Everything in Bronze
- Full user security admin + role audits
- Batch job monitoring and failure resolution
- Critical Microsoft KB hotfix management
- PROD + DEV/TEST environment coverage
- Monthly 30-min stakeholder call
Gold
Performance
per month · enterprise SLA
- Everything in Silver
- 24/7 critical system monitoring
- 1-hour response SLA for P1 incidents
- Deep SQL query and index optimization
- Managed code releases and promotions
- Quarterly disaster recovery drills
Onboarding to stability
Active in 8 days.
Not 8 months.
We’re not a consulting firm that bills by the hour and scopes on the fly. Every plan has a signed SOW, a defined list of deliverables, and a monthly scorecard that proves the work was done.
Signed MSA & SOW
Agreements signed, point-of-contact identified on both sides. NDA if required by your legal team.
Day 3
Technical access secured
SQL Server credentials and VPN access provided. We never touch PROD without your approval.
Day 7
Baseline audit delivered
Comprehensive health check of your environment. You receive a written report before we take over.
Day 8
Managed service begins
Ongoing maintenance cycle starts. First monthly scorecard delivered at end of month one.
Monthly scorecard
Pick the level of coverage you need.
We’re not a consulting firm that bills by the hour and scopes on the fly. Every plan has a signed SOW, a defined list of deliverables, and a monthly scorecard that proves the work was done.
Uptime stats
99.7%
Verified availability
SQL Growth
+2.1 Gb
DB size delta this month
Batch Health
98.4%
7
Monthly report · June 2025
Silver tier
284.3 GB
+2.1 GB ↑
1,847
29 (resolved)
KB5034122
✓ complete
Batch job success rate
98.4%
System availability
100%
What clients say
Companies that chose stability over pressure.
We were told the only option was a $600,000 D365 migration. Our CFO wasn’t ready for that conversation. AX Support Expert bought us two years of stability and time to plan properly.
Michael Reyes
VP Operations · Mid-size manufacturer · Ohio
Silver
The monthly scorecard alone was worth the price. We had no visibility into our SQL growth before. Turns out we were 6 weeks from a storage crisis and didn’t know it.
Sarah Lin
IT Director · Distribution company · Texas
Bronze
Clear boundaries
What we don't do
(so the fee stays flat).
Our flat monthly fee stays predictable because we clearly define what’s outside scope. These are billed separately as project work, with a separate SOW and fixed quote.
Custom development
New X++ classes, forms, SSRS reports, or workflow customizations. These are scoped and quoted separately.
Major upgrades or migrations
Migrations to Dynamics 365 or version jumps (R2 → R3). We can refer you to a trusted migration partner when the time is right.
Functional training
End-user “how-to” sessions, data cleanup, or process redesign. Outside the application layer.
Hardware and network layer
Physical server maintenance, firewall management, or OS-level administration. Your infrastructure team retains that ownership.
About us
Your AX 2012 still has years left. We help you use them.
Keep your Microsoft Dynamics AX 2012 system running reliably with expert remote support from experienced consultants.
Operating from Canada, we provide maintenance, troubleshooting, performance optimization and ongoing technical support for organizations across Canada, the United States, and beyond.
Whether you need rapid issue resolution, long-term system maintenance, or assistance extending the life of your AX 2012 environment, our specialists deliver responsive, dependable service tailored to your business.
Secure your AX 2012 future
Start with a free baseline audit.
We review your environment, identify risks, and recommend a plan — at no cost and no commitment. Delivered within 7 business days.
Or email us directly: contact@axsupportexpert.com